Refund and Returns Policy
Last updated: [Date]
1. Introduction
This Refund and Returns Policy outlines the terms and conditions for returns and refunds on purchases made from https://www.gelvora.store. By making a purchase, you agree to comply with this policy.
2. Return Eligibility
2.1 Conditions for Returns
Products may be returned within 30 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase. Items marked as final sale or personalized are not eligible for return.
2.2 Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Products damaged due to customer misuse
3. Return Process
3.1 Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1(806)737-9486within the return period. Include your order number and reason for return.
3.2 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.
4. Refunds
4.1 Processing Time
Refunds will be processed within 14 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
4.2 Partial Refunds
Partial refunds may be issued in the following circumstances:
- Items returned with signs of use or damage
- Missing components or accessories
- Items not in original condition
5. Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original product and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 7 days of delivery at [email protected] or +1(806)737-9486. We will arrange for return shipping and provide a replacement or full refund.
7. Customer Responsibilities
Customers are responsible for:
- Ensuring return items are properly packaged to prevent damage
- Providing accurate return information
- Complying with all return deadlines and requirements
- Maintaining proof of return shipment
8. Policy Modifications
https://www.gelvora.store reserves the right to modify this policy at any time. Continued use of our services after changes constitutes acceptance of the modified policy.
9. Contact Information
For questions about this policy or to initiate a return, contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address:
10. Legal Disclaimer
This policy does not affect your statutory rights. All returns and refunds are subject to the terms outlined herein and applicable laws.